CHAPTER 9

Final Conclusions

In Summary

In summary, achieving innovation by design in a service relationship is not just possible but wholly achievable, although at times it may not be easy. The Step Zero basics of solid service delivery and positive relationship must be in place. It will require thinking, input, and effort above and beyond business as usual related activities by both the client and service provider organizations, but get it right, and the potential rewards for both the client and service provider will be significant.

Both parties will need to work collaboratively together to put in place Innovation Governance and a practical and, at times, pragmatic Innovation Management and Execution process, which works well, integrates with ...

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