CHAPTER 4Create a Real Team

If you have decided to use a team to accomplish a piece of work, then the next question is how to set it up. You will want to minimize its vulnerability to the process losses discussed in the previous chapter and, ideally, to increase the chances of positive synergy among members. Unfortunately, group process difficulties are notoriously hard to stamp out. Merely being aware of them, for example, does not mean that you can avoid them. So what is to be done?

One strategy for heading off group process problems is to structure members’ interaction in ways that minimize the chances that things will go awry. The Nominal Group Technique (NGT), for example, provides a multistep procedure that both guides and constrains group ...

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