2The Collaboration Spectrum
There is little doubt that in the second decade of the twenty-first century the business world is becoming increasingly interconnected. The era of the vertically integrated corporation is over (at least for the foreseeable future). Companies now rely on global networks of suppliers for all aspects of their value chain, customers become key elements of marketing strategy through the use of social networks and customer-review websites (like Trip Advisor).
In the public sector too, the last 20 years have seen the continuing fragmentation of monolithic Departments of State and the growth of a complex delivery landscape of multiple agencies tasked with implementing government policy (the numbers ...