3The Three-Legged Stool – Governance, Operations and Behaviours

The foundations of successful collaboration

Collaborative business relationships come in all shapes and sizes. Some require a little more close cooperation than a typical transactional customer–supplier relationship to deliver their objectives – but others look much more like a traditional team and have to be led accordingly. The collaboration spectrum as discussed in the previous chapter is a useful tool to look across a range of different relationships and to pick out their similarities and differences – and the consequences of this for how they need to be led. But in this chapter, we focus on the areas that collaborative leaders need to address in order to build these complex ...

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