22
22.1 Intoduction
A bane or a boon, email has been with us for over a generation now and has transformed business communication in ways we could not have imagined. Today, email is the most common means of formal written communication, both for communication within an organization and for communication with external parties. The purpose of this chapter is to discuss email etiquettes, common practices that you should follow as a matter of courtesy to your recipients as well as to increase the effectiveness of your communication using email. We will look at the advantages and disadvantages of email as a medium in Section 22.2. In each of the subsequent sections, we will look at specific types of emails: job-application emails, enquiry emails, ...
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