3
JAPAN IS DIFFERENT
The challenges facing Carlos Ghosn as he first sought to take on one of the world’s most entrenched corporate cultures were far from unique. He knew early on that he needed to understand which rules should be flouted to bring about a painful but necessary change and which social norms remained inviolate. These differences between Japan and the rest of the industrialized world range from the smallest details of innocuous transactions to the fundamental questions of a company’s role in society.
Senior foreign executives who have operated with ease around the world often come to Japan with a sudden look of fear, having heard about the complexities of Japanese business culture. Do you bow or shake hands? (Both are acceptable, ...
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