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Understanding People

The Cornerstone of Common Sense

Many years ago, I had a watershed moment in the evolution of my own personal common sense. One morning, just a few weeks before Christmas, my secretary1 stuck her head in my office and announced, “I want your permission to take next Tuesday off as a personal day.”

“Sure,” I replied without looking up from my paperwork. “That will be fine.”

Janet continued. “I have already finished all the reports that will be due and I have talked to Shelby. She will cover anything you need that might pop up that day.”

“Okay. Fine, thanks.” I responded. Not only did I not look up, but I was able to actually ...

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