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How to Make Sure You’re Heard in a Difficult Conversation
by Amy Gallo
Quick Takes
- Use “I” language to share what’s bothering you
- Craft some neutral phrases to ensure you’re heard
- Keep the focus on the problem
- Pay attention to body language
- Step back from the conversation to observe and name how it’s going off course
A difficult conversation has to be a two-way street, whether it’s with your teenager or your boss. You’re unlikely to come to a resolution if you don’t hear the other person out. But equally important is getting your message across when you’re addressing a conflict. So after you’ve thoroughly listened to your counterpart, you can increase the likelihood that they will see things your way by taking the following steps.
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