CHAPTER 28
Prepare for Off-the-Cuff Comments
The words a leader speaks are important, of course. But how they’re delivered can make all the difference. Especially in tough times.
If you’re a leader, you’ll be called on from time to time to “say a few words.” The occasions vary: Kicking off a conference or meeting. Commemorating an anniversary. Celebrating a holiday. Congratulating your coworkers or staff on a job well done. Answering a relayed question from your boss before a larger group. Receiving or presenting an award.
Ideally, someone will notify you of such events ahead of time so you can prepare. Rest assured that many people who seem to be speaking extemporaneously are not. They’ve prepared to ...
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