INTRODUCTION

The Challenge of Leadership Communication

Without strategy, execution is aimless.Without execution, strategy is useless.

MORRIS CHANG, CHINESE AND AMERICAN BUSINESSMAN, FOUNDING CHAIRMAN OF TAIWAN SEMICONDUCTOR

Just what you don’t want to find in your inbox on a Monday morning: A resignation letter from an excellent employee. No reason given and no mention of another job offer. I called Rachel in to ask for an explanation.

“I just can’t take it anymore.” She started to tear up.

“Take what?” I asked. She worked in another wing of our building, and I was indeed clueless about why the marketing specialist was so unhappy in her job.

“I just can’t work for him anymore.” I did at least know the “him” she reported to as her supervisor. ...

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