Broadly viewed, organizational communication may be viewed as the study of messages, information, meaning, and symbolic activity that constitute and make possible organizing (Putnam, Phillips & Chapman, 1996). Another very useful view of organizational communication is one emphasizing the trade-off between creativity and constraint; as Eisenberg and Goodall observe, organizational communication “is the moment-to-moment working out of the tension between individual creativity and organizational constraint” (1993, p. 30).

Conrad and Poole point out that organizational communication differs from interpersonal communication in the “complexity of the context and people dimension” (1998, p.9). Individuals communicating ...

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