strategy documents (continued)
content inventories as, 167–
195
flow charts and, 258–259
personas and, 44–45
screen designs and, 337
site maps and, 225–226
usability reports and, 101
usability test plans and, 69
wireframes and, 307–308
straw man designs, 321, 322
structural models. See site maps
summative tests, 61, 85–86
supporting information, 9, 323
swim lanes, 239
symbolic content, 286
system features, 22
5
tactical recommendations, 84
take-aways, 125
task-based report structure, 86,
87
taxonomies. See site maps
team interaction management,
305–306
technical requirements, 254
technological change
screen designs and, 338–339
wireframes and, 309–310
technology comfort level, 24
templates, 174, 183
testing process, 6–7
See also usability testing
thematic approach, 254–255
time data, 92
timelines
competitive analyses, 121–122
flow chart, 243
persona, 25
wireframe, 283, 291
tools
content inventory, 186, 194
wireframing, 290
traceability, 2
traffic, web, 173–174
training sessions, 190
triggers on flow charts, 241
Tufte, Edward, 114
two-by-two framework, 113–114
typography, wireframe, 279
6
Unified Modeling Language, 138
usability reports, 73–104
audience for, 75
balancing information in,
95–96
challenges of, 76
context for, 75, 82–84,
100–103
creation of, 76–96
definition of, 73
design documents and,
101–103
elements contained in, 74
flow charts and, 102, 257
formative tests and, 85
formatting of, 75
layers of information in,
77–84
meeting structure for, 97–98
observations described in,
77–79, 80, 88–91
organization of, 86–87
overview of, 75
personas and, 44, 101
presentation of, 96–100
purpose of, 75
quantitative data in, 82, 83,
91–94
quotes used in, 81–82
recommendations made in,
81, 84
risks related to, 94–96, 98–100
scale of, 75
severity ratings in, 81, 94–95
site maps and, 102, 103
strategy documents and, 101
summative tests and, 85–86
test summary in, 77
user needs documents and,
101
user profiles in, 82–83
wireframes and, 101–102, 307
usability test plans, 49–71
audience for, 51, 61–62
background information in,
59
buy-in meeting for, 65
challenges of, 52
context for, 51, 68–70
creation of, 52–64
definition of, 49
design documents and, 70
elements contained in, 50
expected behaviors in, 60
flow charts and, 257
formatting of, 51, 62–63
functional details in, 59
future of, 70–71
getting input on, 65
layers of information in,
52–60
logistics of tests in, 54
meeting structure for, 66
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