Communicating Effectively in the Workforce

Solutions

Chapter 1

Knowledge check solutions

1. 1. Incorrect. The business world is not just looking for technical expertise.
   2. Correct. Good communication skills and technical expertise are both important.
   3. Incorrect. Communication skills are important but so is technical expertise.
   4. Incorrect. All professionals need good communication skills as well as technical expertise, not just leadership skills.
2. 1. Correct. The principle includes the needs of the receiver of the information as well as the message and needs of the sender.
   2. Incorrect. The principle has nothing to do with the seating arrangements for the audience.
   3. Incorrect. Nonverbals are important, but the principle is broader than just nonverbals.
   4. Incorrect. The principle has nothing to do with reminding speakers not to use offensive language when addressing their employees.
3. 1. Incorrect. 50% of what they see is not retained.
   2. Correct. 90% of what they say and do.
   3. Incorrect. 100% of what they say is not retained.
   4. Incorrect. 50% of what they hear is not retained.
4. 1. Incorrect. On average people can speak more than 10 words per minute.
   2. Incorrect. On average people can speak more than 30 words per minute.
   3. Incorrect. On average people can speak more than 50 words per minute.
   4. Correct. On average people can speak 100 words per minute (or more).
5. 1. Incorrect. The one-way model of communication does not place great emphasis upon the process by which two people create meaning in a conversation.
   2. Incorrect. The turn-taking model of communication ...