1  Quick quiz

Write down your answer in the space below to the following questions on Communicating One-to-One at Work.

Question 1     What tells us whether a communication has been successful?

Question 2     List three kinds of questions that are generally not useful in interviews or one-to-one meetings.

Question 3     Why are open-ended questions so important in an interview or one-to-one meeting?

Question 4    In which of the following types of interview/one-to-one meeting should the interviewer take notes:

a  counselling;
b  disciplinary;
c  grievance;
d  appraisal?

Question 5     Which of these ...

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