June 2013
Intermediate to advanced
104 pages
2h 5m
English

Write down your answer in the space below to the following questions on Communicating One-to-One at Work.
Question 1 What tells us whether a communication has been successful?
Question 2 List three kinds of questions that are generally not useful in interviews or one-to-one meetings.
Question 3 Why are open-ended questions so important in an interview or one-to-one meeting?
Question 4 In which of the following types of interview/one-to-one meeting should the interviewer take notes:
| a counselling; |
| b disciplinary; |
| c grievance; |
| d appraisal? |
Question 5 Which of these ...