Chapter 7

Throwing deliverables over the fence


To UXers, our deliverables feel like the finished product, but they are only a blueprint. We have to explain them to the people receiving them as effectively as possible. And we have to be available throughout the making of the product or service to help solve unforeseen UX challenges. Only then can we hope to see a project go live that we recognize and can be proud of.

We can improve our communication with the delivery team by showing, rather than telling: by creating prototypes that demonstrate our design intent. Code literacy is helpful, and building a shared rhythm with the delivery team helps clarify emerging challenges. Writing good user stories translates design needs into the production ...

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