Chapter 8

Living in the deliverables

Abstract

We have a strange relationship with deliverables. On the one hand, we want them to be the best possible design quality, and a “finished product.” On the other hand, they are simply the best form of communicating your problem-solving and design intent to gather feedback on your hypotheses or share knowledge with your colleagues that will move the product development along. The real deliverable is understanding and agreement. To improve product outcomes, we must learn to collaborate so we can better share our thinking outside the documents we create; to prototype instead of painstakingly describe interactions in annotations to static pages; to gather user and stakeholder feedback and iterate; and ...

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