Glossary
| Term | Chapter | Definition |
| $5 word effect | 1 | When people pay more attention to impressive-sounding jargon than its natural-language equivalent |
A |
||
| Active confirmation | 4 | Repeating back what you’ve heard to clarify or confirm that you understood correctly |
| Active listening | 12 | Nonverbal signs of attention given to a speaker to demonstrate engagement |
| Agency | 1 | A company that provides services to other organizations (e.g., research and design services. See also Consultancy) |
| Agile | 1 | A software development philosophy that promotes self-organizing, cross-functional teams, and working code over documentation combined with continuous improvement and a flexible and rapid response to change |
| Anti-pattern | 1 | A habit or process that seems ... |
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