AbstractBest-in-show deliverablesConversations, not lecturesCollaborate, collaborate, collaborateMake space for collaborationLeaner, meaner... UXPrototypingWhat if you work in an agency?Collect user feedbackSummaryThe “Living in the Deliverables” anti-patternYou know you’re in it when…PatternsIf others inflict this anti-pattern on youTerminology explained