CHAPTER 7

Leading Culturally Diverse Groups

Diversity has changed from something leaders and managers had to deal with to stay out of trouble (lawsuits, etc.) to a major factor in creating organizational opportunities and success. The term diversity can be used to refer to differences in age, gender, race, ethnicity, religion, culture, sexual orientation, socioeconomic background, capabilities and disabilities, and a host of other factors.1 While companies continue with their diversity awareness training, the focus of more successful companies has changed from avoiding the possible negatives of diversity to maximizing the positive benefits. Leaders in these organizations have gone beyond the concept of equal opportunity where people of all cultures ...

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