Annegret F. Hannawa and Brian H. Spitzberg

1Welcome to the Handbook of Communication Competence

Beyond some of the basic necessities of survival, almost everything that matters to humans is derived from and through communication. How we learn the rules and norms of our language and culture, how we establish and negotiate relationships, how we manage production and markets, how we organize collective activities of governance and protection, and how we find meaning in the things we do on an everyday basis are all achieved entirely through the process of communication. Just because people communicate every day, however, does not mean that they are communicating competently.

Numerous studies indicate that a meaningful proportion of the population ...

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