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Communication Competence by Brian H. Spitzberg, Annegret F. Hannawa

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Laura Guerrero and Leslie Ramos-Salazar

6Nonverbal skills in emotional communication

Abstract: This chapter centers on how social skills in encoding, decoding, and managing emotion function in people’s interpersonal interaction. After conceptualizing the terms emotional experience and emotional expression, the dual process model of nonverbal sending accuracy is discussed as a framework for understanding different types of communication related to emotional skill. Next, specific types of skills are reviewed, including emotional intelligence, emotional expression and sending ability, emotional sensitivity and decoding accuracy, and emotional control and management. The chapter ends with four conclusions: 1. people who possess skills in emotional ...

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