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Communication Competence by Brian H. Spitzberg, Annegret F. Hannawa

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Ulla Bunz and David Montez

7Computer-mediated communication competence

Abstract: The chapter reviews the historical development of computer-mediated communication competence research, introducing key figures and terminology. Researchers’ variations in both conceptualization and operationalization are discussed and early theoretical models are presented. The chapter continues by reviewing ten related concepts (applied skill; cognitive aspects; communication ability; demographics; emotional and psychological factors; methodology; social context; structural resources; technological context; usage experience) and recent research trends within these broader categories. After discussing the limited theory development work in the area compared to the ...

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