William R. Cupach
14Communication competence in the management of conflict
Abstract: This essay explicates the communication competence model of conflict. The model proposes that conflict communication influences judgments of competence, which in turn, influence relational outcomes. In particular, integrative conflict behaviors tend to be judged as relatively appropriate and effective communication, thereby enhancing relational outcomes such as attraction, trust, control mutuality, intimacy, and relational satisfaction. Distributive conflict behaviors, on the other hand, are perceived to be less appropriate and less effective, which consequently damages relational outcomes. A review of empirical studies from the domains of interpersonal and organizational ...
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