Annegret F. Hannawa

27Miscommunication and error

Abstract: This chapter examines the unique conceptual characteristics and associations between miscommunication and human error. The two constructs are discussed in light of their most frequent roots and causes. Furthermore, important related terminology (i.e., communication, non-communication, miscommunication, understanding, non-understanding, and misunderstanding) is introduced and conceptually delineated. Following this thorough discussion, a heuristic organizing scheme is developed to facilitate an interdisciplinary integration of the existing literature on the topic. The framework demonstrates that human error can be both a contributing and resulting factor of miscommunication. Furthermore, ...

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