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Communication Essentials for Financial Planners by Joseph W. Goetz, John E. Grable

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About the Companion Website

This book includes a companion website, which can be found at www.wiley.com/go/communessentials. Enter the password: grable234.

This website includes the following videos:

  1. 3A & 4A_Taking Notes, Listening Carefully, and Positive Body Language .mp4
  2. 4B.1_Negative Body Language.mp4
  3. 4B.2_Negative Body Language.mp4
  4. 4B.3_Negative Body Langugae.mp4
  5. 4C.1_Transference_correctly addressing.mp4
  6. 4C.2_Transference_incorrectly addressing.mp4
  7. 4D.1_Silence_correct use.mp4
  8. 4D.2_Silence_incorrect use.mp4
  9. 5A_Open-Ended Questions.mp4
  10. 5B_Closed-Ended Questions.mp4
  11. 5C.1_Swing Questions.mp4
  12. 5C.2_Swing Questions.mp4
  13. 5D_Implied Questions.mp4
  14. 5E_Projective Questions.mp4
  15. 5F_Scaling Questions.mp4
  16. 6A_Reflection Statement.mp4
  17. 6B_Summary Statement.mp4
  18. 6C_Simple Paraphrase.mp4
  19. 6D_Paraphrasing.mp4
  20. 7A_Reframing.mp4
  21. 7B_Reframing & Explanation.mp4
  22. 7C.1_Advice - Correct.mp4
  23. 7C.2_Advice - Incorrect.mp4
  24. 7D_Urging Action.mp4
  25. 9A.1_Insensitive Comments.mp4
  26. 9A.2_Insensitive Comments.mp4
  27. 9A.3_Insensitive Comments.mp4

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