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Communication for Consultants by Rita R. Owens

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CHAPTER 1

Key Considerations for Consultants

You and Your Audience

The Uniqueness of Communicating as a Consultant

When we enter a new consulting engagement, our audience—our client, welcomes us; but there is also natural tension in this relationship. Our clients or key stakeholders are the internals and we are the externals, the consultants. As mentioned in the introduction of this text, the relationship among consultants and clients evolves over time. We hope this happens in a positive way, but sometimes it does not. How does communication impact our relationship development? Well, communication is literally “our word” and the client will go back to that word over and over again. In the best scenario we go back to documentation to ensure that ...

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