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Communication for Consultants by Rita R. Owens

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CHAPTER 3

Engagement Communication

We’ve explored the communications that consultants encounter as they approach an engagement. In this chapter, we will turn our attention to the actual engagement, that period extending from when the contract is signed through the project completion. In our discussion, we will:

  • review types of communication during this phase,

  • detail the environment from both a consultant and a client’s perspective,

  • discuss key communication considerations during this phase,

  • highlight advice for new consultants,

  • illustrate best approaches to essential communications during this phase, and

  • provide tips for writing and presenting engagement communications.

The Engagement Phase

The engagement phase is the period when the action ...

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