Communication for Consultants

CHAPTER 4

Post-Engagement Communication

In this chapter, we turn our attention to the post-engagement phase and what a consultant’s role is in communications during this period. Post-engagement begins as soon as the final contractual obligations are completed, and it goes on as long as the consulting services firm and the client interact.

Here we will:

• review types of communication during this phase,

• detail the environment from both a consultant and a client’s perspective,

• analyze the audience during post-engagement and essential communications, and

• consider tips for writing and presenting post-engagement communications.

The Post-Engagement Phase

Just as in the pre-engagement phase, a consultant moves to the sidelines during post-engagement. ...