In this chapter, we turn our attention to the post-engagement phase and what a consultant’s role is in communications during this period. Post-engagement begins as soon as the final contractual obligations are completed, and it goes on as long as the consulting services firm and the client interact.
Here we will:
review types of communication during this phase,
detail the environment from both a consultant and a client’s perspective,
analyze the audience during post-engagement and essential communications, and
consider tips for writing and presenting post-engagement communications.
The Post-Engagement Phase
Just as in the pre-engagement phase, a consultant moves to the sidelines during post-engagement. ...