Communication for Consultants

Preface

I’ve wanted to write this book for many years. It’s a combination of my experiences as a consultant and as a business communication instructor. Having been an external and internal consultant in several organizations, I’ve always been fascinated with the client–consultant relationship and how it manifests through communication. When I was a new consultant years ago, I had little advance knowledge or direction about how I should communicate with my clients. I was young and thought I could conquer the world. Fortunately, I had good common sense, but I also made my share of mistakes. Sometimes I said or wrote too little; most of the time I said too much. I always wished I had a book to help me bridge the communication gaps between my customer ...