14. On Becoming a Gapologist

Although I’ve described some effective ways to close communication gaps, truth in book-writing compels me to reveal that you can’t ever be gap-free. Opportunities for communication gaps are everywhere, and despite your best efforts, you will at times create them, contribute to them, or fall victim to them. By becoming alert to the possibility of these gaps, though, you’ll minimize the ones that could have an adverse impact on your projects, activities, and relationships. With vigilance and practice, you’ll become a certified Gapologist.

I challenge you to become mindful of the potential for gaps and to channel that awareness into improving your personal and organizational effectiveness. Lucky person that I am, I seem ...

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