CQ5: COMMUNICATING WITH CHALLENGING PEOPLE
Is it the person or the behavior that you perceive as challenging?
Communicating with challenging people is one of the most critical aspects of Communication Intelligence. The perception of difficult people has always been a major complication in the workspace, and unless handled well, it drains significant time, energy, and expertise. It is one of the most popular areas that people want help with.
Consider these two pieces of intelligence related to people and work:
• According to the Society for Human Resource Management (SHRM), the number one thing that makes us happy at work is positive relationships—above ...
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