CHAPTER 17
Train-the-Trainer Programs: Establishing Local Influence
If you are reading this chapter, we’re guessing that you are committed to improving patient experience scores for your institution. But how? Many clinicians may seem either uninterested in or threatened by this work. And although many patients are very satisfied with their clinicians’ communication and care, other patients have complaints that need to be addressed. You may have found it confusing that some of the same practitioners receive both high praise and problematic feedback from different patients.
Across the country, healthcare leaders like you are struggling to find ways to improve communication experiences for patients, clinicians, and teams. “Train-the-trainer” (TTT) ...
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