Communication Skills for Managers, Fifth Edition Course Code 95098

INSTRUCTIONS: Record your answers on one of the scannable answer forms enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded. When completed, mail your answer form to:

American Management AssociationEducational ServicesP.O. Box 359Natick, MA 01760

1. Which is an open-ended question?

(a) Do you think we will reach our sales goals this year?

(b) Can you finish the report by next Tuesday?

(c) What can you tell me about your experience?

(d) Have you ever facilitated a meeting?

2. When you want to influence someone:

(a) be prepared with specifics to ...

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