5Helping People Learn

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Learning Objectives

When you complete this chapter, you should be able to:

• Explain why clear communication is crucial to helping people learn.

• Explain the differences between telling, showing, and teaching.

• Describe how to teach someone the right way to do a process or task or to accomplish an objective.

OVERVIEW

One of a manager’s most important jobs is to help employees do the right work in the right way. To help people learn, you need to be able to teach them to do tasks and carry out job responsibilities. You also need to be able to coach, support, encourage, and motivate people as they apply what they learn on ...

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