Communication Skills for Engineers, Second Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Contents
5. PREFACE
6. INTRODUCTION: Information Technology and Communication
   1. INFORMATION TECHNOLOGY IN INDIA AND THE PROCESS OF COMMUNICATION
   2. COMMUNICATION: ASPECTS AND ISSUES
   3. VITALS OF COMMUNICATION
   4. CREATIVITY IN COMMUNICATION
   5. COMMUNICATING WITH CONCERN AND EMPATHY
   6. THE JOHARI WINDOW
   7. INTERPERSONAL COMMUNICATION
   8. BODY LANGUAGE
   9. PERSUASIVE COMMUNICATION AND NEGOTIATION
   10. ROLES WE TAKE ON DURING NEGOTIATION
   11. SUMMARY
   12. REVIEW QUESTIONS
7. PART I: Grammar Matters
   1. CHAPTER 1: Tenses, the Active and the Passive Voice, and Reported Speech
      1. TENSES
      2. THE PASSIVE
      3. REPORTED SPEECH
      4. SUMMARY
8. PART II: Communication Matters
   1. CHAPTER 2: Non-Verbal Communication: Body Language
      1. THE COMMUNICATING BODY
      2. STUDYING BODY LANGUAGE
      3. DISTANCE AND POSITIONING
      4. BODY ORIENTATION
      5. SUMMARY
      6. REVIEW QUESTIONS
   2. CHAPTER 3: Listening Skills
      1. THE LYNCHPIN OF COMMUNICATION
      2. HEARING AND LISTENING
      3. ACTIVE LISTENING
      4. KINDS OF LISTENING
      5. BARRIERS TO GOOD LISTENING
      6. CHINESE WHISPER
      7. GOOD LISTENING
      8. SUMMARY
      9. REVIEW QUESTIONS
   3. CHAPTER 4: Speaking and Negotiation Skills
      1. THE ART OF SPEAKING
      2. SPEECH STYLES
      3. PRESENTATION SKILLS
      4. NEGOTIATION SKILLS
      5. SUMMARY
      6. REVIEW QUESTIONS
   4. CHAPTER 5: Reading Skills
      1. EYE MOVEMENTS AND CHUNKING
      2. SPEED READING
      3. THE SQ3R METHOD
      4. SUMMARY
      5. REVIEW QUESTIONS
   5. CHAPTER 6: Writing Skills
      1. THE BASICS OF WRITING
      2. THE PROCESS OF WRITING
      3. PARAGRAPH
      4. INSTRUCTIONAL WRITING
      5. PRÉCIS WRITING
      6. ABSTRACT WRITING
      7. NOTE-TAKING
      8. SUMMARY
      9. REVIEW QUESTIONS
   6. CHAPTER 7: Creativity and Mind-Mapping
      1. CREATIVITY
      2. TIMES WHEN WE ARE CREATIVE
      3. WAYS IN WHICH YOU CAN BE CREATIVE
      4. DEVELOPING YOUR CREATIVITY
      5. FACTORS THAT BLOCK CREATIVITY
      6. MIND-MAPPING: THE NETWORKING OF IDEAS
      7. MIND-MAPPING AND THE LEARNING PROCESS
      8. MIND-MAPPING: SOME DO'S AND DON'T'S
      9. SUMMARY
      10. REVIEW QUESTIONS
   7. CHAPTER 8: Résumé Writing, Curriculum Vitae (CV) and Statement of Purpose (SOP)
      1. DEFINITION OF A RÉSUMÉ
      2. GUIDELINES FOR EFFECTIVE RÉSUMÉ WRITING
      3. CURRICULUM VITAE (CV)
      4. STATEMENT OF PURPOSE (SOP)
      5. SUMMARY
      6. REVIEW QUESTIONS
   8. CHAPTER 9: Team-Talk, Group Discussion and Interviews
      1. IMPORTANCE OF TALK IN A TEAM
      2. CONFLICT MANAGEMENT
      3. COMMUNICATION IN TEAMS
      4. GROUP DISCUSSIONS (GD)
      5. STRUCTURING THE GD
      6. INTERVIEWS
      7. TECHNIQUES OF INTERVIEWING
      8. PREPARING FOR AN INTERVIEW
      9. KINDS OF QUESTIONS EXPECTED AT INTERVIEWS
      10. THE INTERVIEW PROCESS
      11. SUMMARY
      12. REVIEW QUESTIONS
   9. CHAPTER 10: Telephone Skills, Meetings and Minutes
      1. TELEPHONIC COMMUNICATION
      2. MEETINGS
      3. MINUTES WRITING
      4. SUMMARY
      5. REVIEW QUESTIONS
   10. CHAPTER 11: Business Letters, Technical Writing, E-mail Writing
       1. BUSINESS LETTERS
       2. BUSINESS LETTER: SAMPLES
       3. CHARACTERISTICS OF A GOOD BUSINESS LETTER
       4. FORMS OF LAYOUT
       5. TECHNICAL WRITING
       6. E-MAIL WRITING
       7. SUMMARY
       8. REVIEW QUESTIONS
   11. CHAPTER 12: Report Writing, Project and Proposal Writing
       1. REPORT WRITING: THEORY AND PRACTICE
       2. METHODS OF REPORTING
       3. PROPOSAL WRITING
       4. SUMMARY
       5. REVIEW QUESTIONS
9. APPENDIX
   1. APPENDIX A: Vocabulary Expansion
      1. THE IMPORTANCE OF VOCABULARY
   2. APPENDIX B: Common Errors in English Communication
      1. WRONG USE OF PREPOSITIONS/PREPOSITION PHRASES.
      2. USE OF WRONG TENSES
      3. USE OF WRONG WORDS
      4. USE OF WRONG AGREEMENT
   3. APPENDIX C: Practice Exercises
      1. FILL IN THE BLANKS WITH THE RIGHT FORM OF THE VERB(S) GIVEN IN BRACKETS.
      2. WRITE SUITABLE VERBS FORMS CHOOSING FROM THE GIVEN ALTERNATIVES
      3. FILL IN THE BLANKS WITH THE CORRECT TENSE FORM OF THE VERB GIVEN IN BRACKETS
      4. READ THE FOLLOWING SENTENCES AND FILL IN THE BLANKS WITH THE CORRECT FORM OF THE VERBS GIVEN IN BRACKETS:
      5. COMPLETE THE FOLLOWING SENTENCES CHOOSING THE APPROPRIATE WORD/PHRASE FROM AMONG THE CHOICES GIVEN:
      6. READ THE FOLLOWING SENTENCES AND FILL IN THE BLANKS WITH AN APPROPRIATE PHRASAL VERB CHOOSING FROM THE LIST GIVEN BELOW:
      7. READ THE FOLLOWING PASSAGE ON ‘HELP’ AND FILL IN THE BLANKS WITH THE CORRECT VERB FORMS:
   4. APPENDIX D: Model Question Papers
10. Bibliography