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Communication Skills for Engineers, Second Edition by Sunita Mishra, Muralikrishna M.

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CHAPTER 2

Non-Verbal Communication: Body Language

Get in touch with the way the other person feels. Feelings are 55% body language, 38% tone and 7% words

—Anon

Chapter Objectives

This chapter introduces the subject of body language. It discusses the communicating potential of our body along with its gestures. It looks especially into the communicating ability of the face, hands and the feet. The chapter also examines the concepts of distance and positioning, orientation of the body and mirror imaging.

THE COMMUNICATING BODY

Communication, as we have seen before, can be both verbal and non-verbal. If verbal communication deals with words, sentences or spoken expressions, non-verbal language constitutes body-movements, gestures and facial expressions. ...

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