CHAPTER 3
Listening Skills
We have two ears and only one tongue in order that we may hear more and speak less.
—Diogenes Laertius
Chapter Objectives
This chapter introduces the mother of all communication–listening. While emphasizing the primacy of listening among all the skills, it distinguishes between hearing and listening. It further discusses the processes of active listening and other kinds of listening. Barriers to listening and good listening are elaborated alongside activities like Chinese whisper etc.
THE LYNCHPIN OF COMMUNICATION
Listening can be described as a skill that involves receiving, interpreting and responding to the message sent by the communicator. Like any other skill, listening skill also needs to be learnt and developed ...
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