Communication Skills for Engineers, Second Edition

CHAPTER 10

Telephone Skills, Meetings and Minutes

Chapter Objectives

This chapter discusses the important aspects relating to telephoning, conducting of meetings and minutes writing. It focuses on the do's and the dont's of these processes. The purpose of the chatper is to familiarise students with these concepts and enable them to use it when necessary.

TELEPHONIC COMMUNICATION

Telephones are a common means of oral communication. It is not always possible to have face-to-face contact with the personnel within and outside one's organization. But it is easy to contact one another on the telephone. Planning telephone calls is a simple, yet important activity, which does not take much time. Planning calls saves speaking time and money. We can always ...