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Communication Skills Training by Jenni Prisk, Maureen Orey

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Chapter 2. Identifying Communication Needs Within an Organization

What’s in This Chapter?

  • Discussion of the impact of diversity on an organization

  • Description of the interplay of communication and organizational dynamics

  • Examination of workplace relationships

  • Discussion of employee surveys and needs assessments

Understanding the Impact of Diversity on an Organization

There are many different styles and cultures in the workplace today. They are not only the products of various races and ethnic backgrounds, but also the products of family dynamics, life experience, and inevitable personal biases. We all bring our own perspective on life to every situation we encounter. Our perspective is a filter through which we view life, and our biases are the dust ...

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