What’s in This Chapter?
Definition of the purpose of your training program in communication skills
Delineation of the goals of your communication skills workshop
Discussion of the elements of basic instructional design
Instructions for preparing the learning environment
Before you can put together the workshop, you must determine the purpose and goals of the program. Do you simply want to provide your staff with professional development communication skills, or is this program tied to a specific business need or issue within your organization? If the content of the program is linked to a specific need, be sure to incorporate all appropriate topics that ...