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Communication Skills Training by Jenni Prisk, Maureen Orey

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Chapter 5. Evaluating Your Communication Skills Workshop

What’s in This Chapter?

  • Discussion of the three Ws of evaluation—why, what, and when

  • Information on how to perform meaningful evaluations

  • Discussion of follow-up evaluations and personal action plans

Why Evaluate Your Program?

Evaluation is feedback. It is the quickest, surest way for you, as the facilitator, to learn if the messages and instruction are reaching the participants and if the participants are absorbing the content. It is also important for you to evaluate the participants’ rate of progress and learning. Answers to the questions you ask throughout the workshop will help you identify much of the progress, but these answers come from only a few of the participants at a time. They’re ...

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