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Communication Skills Training by Jenni Prisk, Maureen Orey

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Chapter 12. Tools

What’s in This Chapter?

  • Twenty tools to enhance communication skills workshops and to support the learning when participants are back on the job

The following tools offer practical communication reminders and strategies that can be used regularly in the workplace. Encourage participants to share these with their colleagues or co-workers. Doing so furthers the opportunity to improve communication in the workplace.

By practicing the exercises contained in the tools, participants gain a more comprehensive grasp of them, and accordingly are better able to put them to use. It is commonly held that practicing a skill five times a day for 21 days will make it a habit. When participants leave a workshop with these tools for their use in ...

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