Communication Skills Training

Table of contents

1. Cover
2. Title Page
3. Copyright
4. The ATD Workshop Series
5. Contents
6. FOREWORD by Tony Bingham
7. PREFACE
8. INTRODUCTION: HOW TO USE THIS BOOK
   1. Why Do Communication Skills Matter?
   2. What Do I Need to Know About Training?
   3. How Much Time Will Preparation Take?
   4. What Are the Important Features of the Book?
   5. How Are the Agendas Laid Out?
      1. Two-Day Workshop Agenda
   6. How Do I Use This Book?
   7. Key Points
   8. What to Do Next
   9. Additional Resources
9. SECTION I: THE WORKSHOPS
   1. 1 TWO-DAY COMMUNICATION SKILLS WORKSHOP
      1. Two-Day Workshop Objectives
      2. Two-Day Workshop Overview
         1. Day-One Overview
         2. Day-Two Overview
      3. Two-Day Workshop Agenda: Day One
      4. What to Do Between Workshop Days
      5. Two-Day Workshop Agenda: Day Two
      6. What to Do Next
      7. Reference
   2. 2 ONE-DAY COMMUNICATION SKILLS WORKSHOP
      1. One-Day Workshop Objectives
      2. One-Day Workshop Overview
      3. One-Day Workshop Agenda
      4. What to Do Next
      5. Reference
   3. 3 HALF-DAY COMMUNICATION SKILLS WORKSHOP
      1. Half-Day Workshop Objectives
      2. Half-Day Workshop Overview
      3. Half-Day Workshop Agenda
      4. What to Do Next
   4. 4 CUSTOMIZING THE COMMUNICATION SKILLS WORKSHOP
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
         1. Communication Skills Workshop Series
         2. Small Bites—Lunch-and-Learn Seminars
         3. Theme-Based Workshops
      3. Customizing Delivery with Technology
      4. The Bare Minimum
      5. What to Do Next
10. SECTION II: ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS TRAINING
    1. 5 IDENTIFYING NEEDS FOR COMMUNICATION SKILLS TRAINING
       1. Why Needs Analysis?
          1. Strategic Needs Analysis
          2. Structured Interviews
          3. Focus Groups
          4. Surveys
       2. Individual Learning Needs Analysis
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
    2. 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
       1. Basic Adult Learning Theory
       2. More Theoretical Ideas Important to Learning
          1. Multiple Intelligences
          2. Whole Brain Learning
       3. Theory into Practice
          1. Establishing a Framework
          2. Identifying Behaviors
          3. Practicing
          4. Providing Feedback
          5. Making It Relevant
       4. The Bare Minimum
       5. Key Points
       6. What to Do Next
       7. Additional Resources
    3. 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
       1. Why Consider Learning Technologies?
       2. Opportunities to Use Learning Technologies
          1. Designing Training
          2. Before Training
          3. During Training
          4. After Training
          5. Building a Learning Community
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
    4. 8 DELIVERING YOUR COMMUNICATION SKILLS WORKSHOP: BE A GREAT FACILITATOR
       1. The Learning Environment
       2. Program Preparation Checklist
       3. Participant Materials
          1. Handouts
          2. Presentation Slides
          3. Workbooks and Journals
          4. Videos
          5. Toys, Noisemakers, and Other Props
       4. Facilitator Equipment and Materials
       5. A Strong Start: Introduction, Icebreakers, and Openers
       6. Feedback
          1. Role Plays
          2. Participant Presentations
          3. Ball Toss
          4. Journaling
       7. Questioning Skills
       8. Training Room and Participant Management
       9. A Word About Dealing with Difficult Participants
       10. An Unforgettable End
       11. The Bare Minimum
       12. Key Points
       13. What to Do Next
       14. Additional Resources
    5. 9 EVALUATING WORKSHOP RESULTS
       1. Levels of Measurement
          1. Level 1: Measuring Participant Reactions
          2. Level 2: Measuring the Extent to Which Participants Have Learned
          3. Level 3: Measuring the Results of Training Back on the Job
          4. Level 4: Measuring the Organizational Impact of Training
          5. Return on Investment
       2. Reporting Results
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
11. SECTION III—POST-WORKSHOP LEARNING
    1. 10 THE FOLLOW-UP COACH
       1. Increasing Training Results Through Follow-Up: What to Do After the Workshop
       2. Follow-Up Action Planning
       3. Follow-Up Coaching Sessions
       4. Follow-Up Workshops
       5. Creating an Open Culture for Effective Communication
       6. Key Points
       7. What to Do Next
       8. Additional Resources
12. SECTION IV—WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 11 LEARNING ACTIVITIES
       1. Learning Activities Included in This Chapter
    2. 12 ASSESSMENTS
       1. To Pre-Work or Not to Pre-Work …
       2. Assessments Included in Communication Skills Training
    3. 13 HANDOUTS
       1. Handouts Included in Communication Skills Training
    4. 14 ONLINE TOOLS AND DOWNLOADS
       1. Accessing Support Materials
       2. Option One: Access to Ready-to-Use Resources
       3. Option Two: Access to Customizable Resources
       4. Option Three: Licensing Program Materials
       5. Working with the Files
          1. PDF Documents
          2. PowerPoint Slides
13. ACKNOWLEDGMENTS
14. ABOUT THE AUTHOR
15. ABOUT ATD