Communication Skills Virtual Training

Table of contents

1. Cover
2. Half-Title Page
3. Title Page
4. Copyright
5. Contents
6. The ATD Workshop Series
7. Preface
8. Introduction: How to Use This Book
   1. Why Do Communication Skills Matter?
   2. What Do I Need to Know About Training?
   3. What Considerations Need to Be Addressed in a Virtual Delivery Model?
   4. How Much Time Will Preparation Take?
   5. What Are the Important Features of the Book?
   6. How Are the Agendas Laid Out?
   7. How Do I Use This Book?
   8. Key Points
   9. What to Do Next
   10. Additional Resources
9. Section I: The Workshops
   1. 1: Two-Day Communication Skills Workshop
      1. Two-Day Workshop Objectives
      2. Two-Day Workshop Overview
         1. Day 1 Overview
         2. Day 2 Overview
      3. Considerations for the Virtual Environment
      4. Preparation
      5. Two-Day Workshop Agenda: Day 1
      6. What to Do Between Workshop Days
      7. Two-Day Workshop Agenda: Day 2
      8. What to Do Next
      9. Reference
   2. 2: One-Day Communication Skills Workshop
      1. One-Day Workshop Objectives
      2. One-Day Workshop Overview
      3. Considerations for the Virtual Environment
      4. Preparation
      5. One-Day Workshop Agenda
      6. What to Do Next
      7. Reference
   3. 3: Half-Day Communication Skills Workshop
      1. Half-Day Workshop Objectives
      2. Half-Day Workshop Overview
      3. Considerations for the Virtual Environment
      4. Preparation
      5. Half-Day Workshop Agenda
      6. What to Do Next
   4. 4: Ustomizing The Communication Skills Workshop
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
         1. Communication Skills Workshop Series
         2. Small Bites—Lunch & Learn Seminars
         3. Theme-Based Workshops
      3. The Bare Minimum
      4. What to Do Next
10. Section II: Essentials of Effective Communication Skills Training
    1. 5: Identifying Needs for Communication Skills Training
       1. Why Needs Analysis?
          1. Strategic Needs Analysis
          2. Structured Interviews
          3. Focus Groups
          4. Surveys
       2. Individual Learning Needs Analysis
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
    2. 6: Understanding The Foundations of Training Design
       1. Basic Adult Learning Theory
       2. Designing for Accessibility
       3. Theory Into Practice
          1. Establishing a Framework
          2. Identifying Behaviors
          3. Practicing
          4. Providing Feedback
          5. Making It Relevant
       4. The Bare Minimum
       5. Key Points
       6. What to Do Next
       7. Additional Resources
    3. 7: Delivering Your Communication Skills Workshop: Be A Great Facilitator
       1. The Learning Environment
       2. Program Preparation Checklist
       3. Participant Materials
          1. Handouts
          2. Presentation Slides
          3. Workbooks and Journals
          4. Videos
       4. A Strong Start: Introduction, Icebreakers, and Openers
       5. Feedback
          1. Role Plays
          2. Participant Presentations
          3. Journaling
       6. Questioning Skills
       7. Training Platform and Participant Management
       8. A Word About Dealing with Difficult Participants
       9. An Unforgettable End
       10. The Bare Minimum
       11. Key Points
       12. What to Do Next
       13. Additional Resources
    4. 8: Evaluating Workshop Results
       1. Levels of Measurement
          1. Level 1. Measuring Participant Reactions
          2. Level 2. Measuring the Extent to Which Participants Have Learned
          3. Level 3. Measuring the Results of Training Back on the Job
          4. Level 4. Measuring the Organizational Impact of Training
          5. Return on Investment
       2. Reporting Results
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
11. Section III—Post-Workshop Learning
    1. 9: The Follow-Up Coach
       1. Increasing Training Results Through Follow-Up: What to Do After the Workshop
          1. Follow-Up Virtual Peer Interactions
          2. Follow-Up Action Planning
          3. Follow-Up Coaching Sessions
          4. Follow-Up Workshops
       2. Creating an Open Culture for Effective Communication
       3. Key Points
       4. What to Do Next
       5. Additional Resources
12. Section IV—Workshop Supporting Documents and Online Support
    1. 10: Learning Activities
       1. Learning Activities Included in Communication Skills Virtual Training
    2. 11: Assessments
       1. To Pre-Work or Not to Pre-Work …
       2. Assessments Included in Communication Skills Virtual Training
    3. 12: Handouts
       1. Handouts Included in Communication Skills Virtual Training
    4. 13: Online Tools and Downloads
       1. Access to Free Supporting Materials
       2. Customizable Materials
       3. Working With the Files
          1. PDF Documents
          2. PowerPoint Slides
       4. Distributing Materials to Participants
13. Acknowledgments
14. About the Author
15. About ATD
16. Back Cover