Introduction

How to Use This Book

What’s in This Chapter

•  Why communication skills matter

•  What you need to know about training

•  Estimates of time required

•  A broad overview of what the book includes

Why Do Communication Skills Matter?

In this world of constant change, effective communication is a crucial skill set for leaders and individual contributors. Communication is the key to both success and failure—making or breaking relationships, teams, or organizations. Poor communication reduces productivity, trust, and morale, whereas positive and respectful communication builds relationships and collaboration and increases productivity.

Verbal and nonverbal communication and attentive listening skills are valuable in the workplace. Good ...

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