O'Reilly logo

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by Gilligan, Boissy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter

2

Chapter 2

Leveraging Your Burning Platform

 

Our Story

My invitation to develop a communication skills program for Cleveland Clinic was entirely unglamorous. Merlino took me for coffee and, as we were catching up, asked if I would take on such a role. Without thinking, I said, “Yes.” As I (Adrienne Boissy) walked out of that meeting, I had the distinct feeling that I had accepted an enormous job that I felt unqualified to do. I’m a neurologist, not an educator or communications guru. By the time I made it back to my own office, I had started wondering about my colleagues and friends. How would I ever be able to deliver something to them that would matter? By the time I made it home, I had successfully talked myself out ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required