O'Reilly logo

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by Gilligan, Boissy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter

6

Chapter 6

Conversations That Haunt Clinicians

I (Vicente J. Velez) stood outside the door of a family meeting room, hesitating to knock. Inside waited the wife and the mother of John, a patient who was admitted yet again to the hospital for pneumonia and respiratory distress. For years, John had suffered a rare and cruel neurodegenerative disorder that slowly but surely robbed him of his youth, vitality, and spirit. He was known and loved by many. He was a husband, a father, a son, and a friend. I stood there like I had many times before. This time, though, something about the scenario ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required