Dr. X is a 53-year-old surgeon who is nationally recognized for his surgical skills and innovative surgical techniques. He is a top revenue producer in his department. Recently, reports have surfaced that he often fails to show up for mandatory huddles in the operating room and often curses at nurses for being incompetent. His patient communication scores are low. Patients comment that his listening skills are poor, and time spent with patients is short with no opportunity for them to ask questions.
In light of this scenario, it isn’t surprising that there is a renewed emphasis on professionalism ...