O'Reilly logo

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by Gilligan, Boissy

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter

12

Chapter 12

The Awesome Power of Vulnerability

It is difficult for those who have worked so hard at perfecting their medical knowledge to reflect on the fact that they are not perfect at something—people who may be the only one in their families to become a doctor, who are following in their parent’s footsteps, who spent 16 years training for the moment when they are ultimately responsible for a patient. Acknowledging that they may not be great at something goes against their grain. And if we look to history, at times, keeping patients ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required