Notes
Acknowledgments
1. Ronald S. Burt, Brokerage and Closure: An Introduction to Social Capital (Oxford: Oxford University Press, 2005).
2. Nicholas A. Christakis and James H. Fowler, Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives (New York: Little, Brown, and Company, 2009).
Chapter 1
1. T. Cosgrove, The Cleveland Clinic Way (New York: McGraw-Hill, 2013).
2. A. Cirillo, “The New CEO—Chief Experience Officer,” HealthLeaders Media, healthleadersmedia.com, 2007.
3. J. Merlino, Service Fanatics (New York: McGraw-Hill, 2014).
4. Cleveland Clinic, Empathy: The Human Connection to Patient Care, 2013, http://www.youtube.com/watch?v=cDDWvj_q-o8, accessed November 15, 2015.
5. M. Neumann, F. Edelhauser, D. Tauschel ...
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